Placecard Terms of Service

Effective date: July 14, 2026
Last updated: July 14, 2026

These Terms of Service (Terms) govern your access to and use of Placecard (we, us, or our) and our websites, applications, event pages, guest lookup tools, checkout flows, emails, and related services (collectively, the Service).

Operator: Silver Sage Software LLC
Contact: support@placecard.app
Website: https://placecard.app

By accessing or using the Service, creating an account, publishing an event, using a guest lookup page, or purchasing a plan, you agree to these Terms. If you do not agree, do not use the Service.

1. Who may use the Service

You may use the Service only if you can form a binding contract with us and only in compliance with these Terms and applicable law.

If you use the Service on behalf of a company, venue, planner, organization, couple, family, client, or other entity, you represent that you have authority to bind that entity and to upload, manage, and publish event information and guest information on its behalf.

Paid host accounts are intended for users who are at least 18 years old.

2. The Service

Placecard is event seating software. Hosts can create events, import or enter guest lists, assign tables, upload floor-plan images, publish guest-facing event pages, and share event links or QR codes so guests can find their table.

The Service is a software tool. We do not plan, manage, operate, staff, or guarantee the outcome of any event. We are not responsible for event logistics, venue operations, guest attendance, seating disputes, inaccurate guest lists, incorrect table assignments, or host decisions.

3. Accounts and authentication

You may need an account to use host features. Authentication may be provided through a third-party authentication provider, currently WorkOS AuthKit.

You are responsible for:

maintaining the confidentiality of your account and login method;
restricting access to your devices and account;
ensuring your account information is accurate;
all activity that occurs under your account; and
promptly notifying us if you suspect unauthorized access.

We may suspend or restrict access if we believe your account has been compromised, is being misused, or creates risk to the Service or others.

4. Host responsibilities

If you are a host, organizer, planner, venue operator, or other person managing an event through the Service, you are responsible for:

having the right, permission, consent, or other lawful basis to upload, import, store, publish, and use guest information;
ensuring guest names, table assignments, meal preferences, event details, and uploaded content are accurate and appropriate;
deciding whether to publish an event;
deciding whether to enable any public guest list or guest-facing visibility setting;
reviewing what guests and visitors can see before sharing an event link or QR code;
removing information that should not be public or should no longer be processed;
responding to guest requests relating to event information you control; and
complying with privacy, consumer protection, anti-spam, event, venue, and other applicable laws.

Do not upload guest information or event content unless you have the right to do so.

5. Guest-facing event pages

When a host publishes an event, anyone with the event link or QR code may be able to access guest-facing features.

Depending on event settings, guests and visitors may be able to see:

event title, date, and location text;
matching guest names from search results;
table assignments;
meal preferences;
tablemates; and
an optional public guest list grouped by table.

Published event links and QR codes should be treated as shareable public links. Hosts are responsible for limiting publication and sharing to appropriate events and audiences.

6. User content

User Content means information, files, guest lists, event details, floor plans, names, seating assignments, meal preferences, text, images, and other material uploaded, entered, imported, transmitted, or published through the Service by you or on your behalf.

You retain ownership of your User Content. You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, copy, display, transmit, and otherwise use your User Content as necessary to provide, secure, support, and improve the Service and comply with law.

You represent and warrant that:

you have all rights needed to provide the User Content;
the User Content does not violate law or third-party rights;
the User Content is not malicious, fraudulent, defamatory, infringing, unlawful, or abusive; and
you will not upload highly sensitive information unless it is necessary, lawful, and appropriate for the event.

We may remove or restrict User Content if we believe it violates these Terms, creates risk, or is required by law.

7. Acceptable use

You may not, and may not allow others to:

use the Service unlawfully or deceptively;
upload, publish, or transmit unlawful, harmful, harassing, hateful, abusive, fraudulent, defamatory, or infringing content;
upload malware, malicious files, or harmful code;
scrape, crawl, enumerate, harvest, or bulk-extract guest information or event data;
probe, scan, or test the vulnerability of the Service without authorization;
bypass, disable, or interfere with security, rate limits, access controls, authentication, or usage restrictions;
attempt to access events, accounts, guest lists, files, or data you do not own or have permission to access;
reverse engineer, decompile, or attempt to derive source code except where law expressly permits;
use the Service to send spam or unsolicited bulk communications;
impersonate another person or misrepresent your affiliation;
interfere with the operation of the Service; or
use the Service in a way that could damage, disable, overburden, or impair our infrastructure or vendors.

8. Plans, billing, and checkout

Some features are free to set up in draft mode. Paid access may be required to publish an event, use guest-facing event links, share QR codes, or access other paid features.

Current launch plans may include:

a Single Event one-time purchase; and
a Multi Event monthly subscription.

Pricing, features, and plan names may change over time. Checkout, subscription management, customer portal access, invoices, and payment processing may be handled by a billing provider, currently Polar. Your use of billing-provider services may be subject to that provider’s terms.

You authorize us and our billing provider to charge applicable fees, taxes, and other amounts for purchases you make. You are responsible for keeping payment information accurate and up to date.

9. Renewals, cancellations, and refunds

Subscription plans renew automatically unless canceled before the renewal date. You can manage supported billing actions through the customer portal when available.

Refunds are governed by our Refund Policy, which is incorporated into these Terms. Unless otherwise stated in the Refund Policy or required by law, fees are non-refundable once paid.

We may suspend, restrict, or downgrade access for non-payment, failed payments, chargebacks, fraud, abuse, or violation of these Terms.

10. Complimentary access

We may grant complimentary access, credits, trials, discounts, or promotional entitlements at our discretion. Complimentary access has no cash value, is not transferable, and may be revoked or modified at any time unless prohibited by law.

11. Privacy

Our Privacy Policy explains how we collect and process information. By using the Service, you acknowledge our Privacy Policy.

Hosts are responsible for providing any notices, consents, or lawful bases required for the guest information they upload, import, publish, or otherwise process through the Service.

12. Service availability and changes

We may modify, suspend, discontinue, or limit parts of the Service at any time. We do not guarantee uninterrupted availability, error-free operation, permanent storage, or that any event page, QR code, guest lookup, billing flow, or integration will always work.

We may release, remove, or change features as the product evolves.

13. Data preservation and deletion

You are responsible for maintaining your own copies of any important event data, guest lists, floor plans, or business records. We are not a backup or archival service.

We may delete or restrict access to data as permitted by these Terms, our Privacy Policy, applicable law, or our operational policies. Published or paid events may be subject to retention, billing, tax, support, dispute, or abuse-prevention requirements.

14. Intellectual property

The Service, including software, design, branding, logos, text, graphics, interfaces, and other materials, is owned by us or our licensors and is protected by intellectual property laws.

Except for your User Content and rights expressly granted to you, we retain all rights in the Service. These Terms do not grant you ownership of the Service or any Placecard intellectual property.

15. Feedback

If you provide feedback, suggestions, ideas, or bug reports, you grant us the right to use them without restriction or compensation to you.

16. Third-party services

The Service may rely on or link to third-party services, including authentication, hosting, database, email, font, and billing providers. We are not responsible for third-party services, terms, policies, actions, or failures.

17. Copyright and takedown requests

If you believe content on the Service infringes your rights, contact support@placecard.app with enough detail for us to evaluate the request. We may remove or restrict content in response to valid infringement, privacy, or safety reports.

For copyright claims, please include the information described in the Digital Millennium Copyright Act:

identification of the copyrighted work you believe is infringed;
identification of the material you believe is infringing and where it appears on the Service;
your name, mailing address, telephone number, and email address;
a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law;
a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner’s behalf; and
your physical or electronic signature.

We may remove or disable access to material in response to a valid notice and may terminate the accounts of repeat infringers.

18. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AVAILABILITY, ACCURACY, AND ERROR-FREE OPERATION.

WE DO NOT WARRANT THAT EVENT INFORMATION, GUEST LISTS, TABLE ASSIGNMENTS, MEAL PREFERENCES, QR CODES, EMAILS, LINKS, CHECKOUT FLOWS, OR PUBLIC EVENT PAGES WILL BE ACCURATE, AVAILABLE, SECURE, OR ERROR-FREE.

19. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, EVENT DISRUPTION, REPUTATIONAL HARM, OR COST OF SUBSTITUTE SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO US FOR THE SERVICE IN THE THREE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR (B) USD $100.

Some jurisdictions do not allow certain limitations, so some of these limitations may not apply to you.

20. Indemnification

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless Placecard, Silver Sage Software LLC, its owners, affiliates, service providers, and personnel from and against claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

your use of the Service;
your User Content;
your event, guest list, publication decisions, or guest-facing event page;
your violation of these Terms;
your violation of law or third-party rights; or
your misuse of guest information.

21. Suspension and termination

We may suspend, restrict, or terminate access to the Service if we believe:

you violated these Terms;
your use creates risk to users, guests, us, our vendors, or the Service;
your payment fails or is disputed;
your account is compromised;
continued access would violate law; or
suspension is reasonably needed to protect the Service.

You may stop using the Service at any time. Termination does not relieve you of payment obligations incurred before termination.

22. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted with a new effective date or last updated date. If changes are material, we may provide additional notice where required. Your continued use of the Service after updated Terms become effective means you accept the updated Terms.

23. Governing law

These Terms are governed by the laws of the State of Nevada, without regard to conflict-of-law rules. Any dispute that is not subject to arbitration or small claims procedures, if applicable, will be brought in the state or federal courts located in Nevada.

24. Dispute resolution and arbitration

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court and to have a jury trial.

Informal resolution first. Before starting arbitration or litigation, you agree to contact us at support@placecard.app with a written description of the dispute and give us 60 days to work with you in good faith to resolve it. Most concerns can be resolved this way, quickly and for free.

Binding arbitration. If we cannot resolve a dispute informally, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The Federal Arbitration Act governs this section. The arbitration will be conducted in English and may proceed by videoconference, by telephone, or on written submissions, unless an in-person hearing is required, in which case it will take place in Nevada or another mutually agreed location.

Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive or other equitable relief in court for infringement or misuse of intellectual property or for unauthorized access to the Service.

Class action and jury waiver. To the maximum extent permitted by law, disputes must be brought on an individual basis only. Neither you nor we may participate in a class action, class arbitration, consolidated proceeding, or representative action, and both you and we waive any right to a jury trial. If this class waiver is found unenforceable as to a particular claim, that claim — and only that claim — must proceed in court rather than in arbitration.

Opt-out. You may opt out of this arbitration agreement by emailing support@placecard.app within 30 days of first accepting these Terms, with your name, account email, and a clear statement that you want to opt out of arbitration. Opting out does not affect any other part of these Terms.

Time limit on claims. To the maximum extent permitted by law, any claim arising out of or relating to the Service or these Terms must be filed within one year after the claim arose, or it is permanently barred.

25. General

Severability. If any provision of these Terms is found unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.

No waiver. Our failure to enforce a provision of these Terms is not a waiver of our right to enforce it later.

Assignment. You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, or by operation of law.

Entire agreement. These Terms, together with the Privacy Policy, Cookie Policy, and Refund Policy, are the entire agreement between you and us regarding the Service and supersede any prior agreements about the Service.

Survival. Provisions that by their nature should survive termination — including User Content licenses needed to wind down the Service, disclaimers, limitations of liability, indemnification, dispute resolution, and this General section — survive termination of these Terms.

Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including outages of third-party providers, internet or utility failures, natural disasters, labor disputes, governmental actions, or similar events.

No third-party beneficiaries. These Terms do not create any rights for guests, venues, vendors, or any other third parties. Guests who access a published event page do so under these Terms as visitors, and any dispute a guest has about event content should be raised with the host who published it.

26. Contact

Questions about these Terms can be sent to:

Placecard Support
Email: support@placecard.app
Operator: Silver Sage Software LLC