Refund Policy

Placecard Refund Policy

Effective date: July 14, 2026
Last updated: July 14, 2026

This Refund Policy applies to purchases of paid features, plans, subscriptions, event-publishing access, and related services offered by Placecard (we, us, or our).

This Refund Policy is incorporated into our Terms of Service.

Contact for billing support: support@placecard.app

1. Billing provider

Checkout, payment processing, subscription management, invoices, and customer portal features may be provided by our billing provider, currently Polar. Your payment method may be charged by the billing provider, and the billing provider may apply its own terms and policies to payment processing.

2. Plans

Placecard may offer launch plans such as:

Single Event: a one-time purchase for one event; and
Multi Event: a monthly subscription for multiple events.

Plan names, prices, included features, and availability may change over time.

3. Single Event purchases

A Single Event purchase unlocks publishing and guest-facing sharing for one event.

We keep the refund window simple, matching the promise on our plans and FAQ pages:

If you have not published the event, you may request a refund within 7 days of purchase, no questions asked.
If you have published the event and your plans change — including a cancelled event — you may request a refund within 7 days of first publishing, no questions asked.

Refund requests must come from the account owner or billing contact. Purchases that are fraudulent, abusive, or already the subject of a payment dispute are not eligible. Outside these windows, refunds are at our discretion or as required by law.

4. Multi Event subscriptions

Multi Event subscriptions renew monthly unless canceled before the renewal date.

You may cancel a subscription through the customer portal when available or by contacting support@placecard.app. Cancellation stops future renewal charges but does not automatically refund prior charges.

Unless otherwise required by law:

monthly subscription fees are generally non-refundable;
we do not provide automatic prorated refunds for partial months;
cancellation may allow continued access until the end of the paid billing period, unless access is suspended for non-payment, abuse, or violation of our Terms; and
past-due, failed, or disputed payments may result in suspension or loss of paid features.

5. Mistaken purchases

If you made a mistaken purchase, contact support@placecard.app as soon as possible. We may review mistaken purchases on a case-by-case basis, especially when the paid features were not used.

6. Service issues

If a material issue caused by Placecard prevents you from using a paid feature, contact support@placecard.app. We may, in our discretion, provide a refund, credit, extension, or other remedy. Temporary interruptions, third-party outages, user configuration issues, event-data errors, or guest-list mistakes do not automatically qualify for a refund.

7. Complimentary access, discounts, and promotional credits

Complimentary access, trials, discounts, credits, and promotional entitlements have no cash value and are not refundable.

8. Taxes and payment fees

Refunds may exclude taxes, payment-processing fees, currency conversion charges, or other amounts that are not refundable by the billing provider or required to be retained by law.

9. Chargebacks

If you initiate a chargeback or payment dispute, we may suspend or restrict the related account, subscription, event, or paid features while the dispute is pending. Contact support@placecard.app first so we can try to resolve the issue directly.

10. How to request a refund

To request a refund, email support@placecard.app with:

your account email;
order or invoice information, if available;
the plan purchased;
the event involved, if applicable;
the date of purchase;
the reason for the request; and
any relevant screenshots or error details.

We may need to verify your identity or account ownership before processing a request.

11. Changes to this Refund Policy

We may update this Refund Policy from time to time. The updated version will be posted with a new effective date or last updated date. The version in effect at the time of purchase generally applies to that purchase unless a change is required by law or is more favorable to you.